Shipping & Return Policy

We currently deliver across India. Shipping charges are calculated based on the total weight of your order.

Please ensure your name, address, and contact number are accurate when placing your order. If a delivery fails due to incorrect details, the cost of re-delivery will be charged to you.

Once your payment is confirmed, we begin processing your order. Delivery timelines may vary by location and are mentioned with each product. We’ll always do our best to get your order to you on time.

Delays due to unforeseen events like natural disasters or circumstances beyond our control may occasionally occur. We appreciate your understanding in such cases.

Orders are delivered to the shipping address provided – not to a specific individual.

Return & Exchange Policy

We acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned within a strict time period of 7 days , else we will not be liable to accept the merchandise. In such cases, the customer will have to write in to customercare@brownandblack.in and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

All couriers of this nature will be borne by the customer themselves. We will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of one month from the time of receipt of the merchandise after dispatch from our warehouse.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of  15 days. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months. The product must be unused, unworn, and in its original condition with tags and packaging intact. 

2. Non-Returnable Items:

– Customized or personalized products

– Items purchased during clearance sales or promotions

– Gift cards or vouchers

No ongoing offer or discounts can be clubbed

3. Return Process:

Email us at customercare@brownandblack.in within 7 days of receiving your order with:

Your order number

Reason for return or exchange

Photos of the product (in case of damage or defect)

Once approved, we’ll share the return address and instructions.

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

4. Exchanges:

– We allow exchanges for size issues (shoes, jackets), damaged items, or incorrect orders

– Replacement is subject to availability

– Once received and inspected, your exchange will be processed

5. Refunds:

– Refunds will be issued within 7–10 business days after inspection

– Refunds are credited to the original payment method

– Shipping charges are non-refundable unless the return is due to our error

6. Contact:

Email:support@brownandblack.in

Phone: 7611100099